Contact support from inside Reia

Use Help in the lower-left sidebar when you need product support.

The support messenger opens inside Reia so you can send a question without leaving the workspace. If you are signed in, Reia can include the current page so support knows where you were working.

What not to send

Do not paste passwords, API keys, private keys, payment details, or customer secrets into support messages.

When to contact support

Contact support when you cannot sign in, cannot access a workspace you expect to see, see an upload or processing status that does not clear, find an output or source reference that does not match the workspace, or need help understanding a Reia workflow.

Useful context is simple: the deal name, file name, page or panel, and exact status or error text you see.

Reia does not automatically send your uploaded files, deal materials, or underwriting data through the support message. Include only the minimum context needed to troubleshoot.

If Help is disabled

If the Help button is disabled, refresh Reia and try again. If it is still unavailable, contact a workspace admin or owner.