Contact support with useful context

Use Help in the lower-left sidebar or Settings sidebar to contact support from inside Reia.

Include useful context

A good support message includes:

• what you were trying to do
• the workspace name
• the deal or file name, when relevant
• the page, panel, or Settings section
• the visible status or error text
• the approximate time the issue happened
• whether refreshing changed anything

Keep support messages narrow. Do not paste passwords, API keys, private keys, payment details, or unrelated confidential data.

Reia may include the current page when you are signed in so support can understand where you were working. Reia does not automatically send your uploaded files, deal materials, or underwriting data through the support message.

If Help is unavailable

If Help is unavailable, refresh Reia and try again. If Help still does not open, ask a workspace admin or owner to contact support with your workspace and the page where Help was unavailable.