Understand file processing in Reia

Processing is the step that turns uploaded deal materials into workspace-ready context. It is not just a text conversion. Reia prepares document structure, pages, tables, spreadsheet context, and source locations so the rest of the workspace can use the material more precisely.This preparation is why processing can take time, especially for large PDFs, scans, spreadsheets, or files with complex layouts. The payoff is better review work: source references can point back to the right material, file briefs can orient you faster, and the Agent can answer with stronger context.Process files before asking Reia to rely on them. You can keep working while processing runs, then return to Processing to review completed or failed items.Processing uses the shared workspace credit balance. If a processing action cannot start because credits are low, open Settings, then Billing, and top up the workspace balance.If a file fails, retry processing once. If the same file fails again, contact support with the deal name, file name, approximate time, and the status shown in Reia.