Contact support with useful context

Use Help in the lower-left sidebar or Settings sidebar when you are signed in to Reia. If you are on the public Reia website, use the support messenger there for general questions or access issues.

Include useful context

A useful support message includes:

• what you were trying to do
• the workspace name
• the deal or file name, when relevant
• the page, panel, or Settings section
• the visible status or error text
• the approximate time the issue happened
• whether refreshing changed anything

Keep the message narrow. Do not paste passwords, API keys, private keys, payment details, or unrelated confidential data.

When you are signed in, Reia may include the current page so support can understand where you were working. From the public website, include the email or workspace name support should use to find the right account. Reia does not automatically send your uploaded files, deal materials, or underwriting data through the support message.

If support is unavailable

If Help is unavailable inside Reia, refresh and try again. If the support messenger still does not open, ask a workspace admin or owner to contact support with your workspace and the page where Help was unavailable.